Rent a Wheelchair: Simplifying Online Wheelchair Rentals in Paris
Making Mobility More Accessible
When someone needs a wheelchair urgently or is preparing for a trip, every step matters. The booking experience must be simple, fast, and reassuring.
Through its online platform, Rent a Wheelchair wanted to deliver a more modern and seamless experience for wheelchair rentals in Paris and across several service locations throughout France.
The goal was not simply to launch a new website. The real challenge was to reduce friction for users, better showcase available services, and simplify interactions with local rental locations.
Informations sur le projet
Client
Rent a Wheelchair
Service
Automation, Cloud and hosting
Industrie
Digital Health / Medical Equipment
Challenges Faced
The project needed to address several operational realities:
- Difficulty finding a nearby rental location quickly
- A booking process that could feel complex for some users
- The need to build trust before customers completed a reservation
- Managing product availability across multiple locations
- Delivering a smooth mobile experience
- Building a scalable platform capable of supporting future growth
The primary objective was to make the service more accessible digitally without adding complexity to internal operations.
Project Goals
The Rent a Wheelchair team wanted to:
- Modernize the customer experience
- Simplify search and booking workflows
- Improve visibility of rental locations
- Deliver a faster mobile experience
- Better showcase products and services
- Strengthen the brand’s digital presence across France
The project also aimed to improve organic search visibility and attract more local searches related to wheelchair rentals.
Proposed Solutions
Tekru partnered with the Rent a Wheelchair team to design a platform built around user experience first.
The resulting solution provides a modern, intuitive, and fast interface designed to serve a broad audience while making wheelchair rental more accessible.
A More Intuitive Store Locator
The platform now allows users to quickly find the nearest rental location through an interactive map and simplified geographic search.
This functionality helps visitors:
- Locate the closest store
- View available service locations
- Access key information quickly
- Reduce the time required to complete a booking
A Simplified Booking Journey
The user experience was redesigned to eliminate unnecessary steps.
Customers can now:
- Browse available products easily
- Access important information quickly
- Submit rental requests in just a few steps
- Enjoy a seamless mobile experience
The goal was to make the booking process accessible to all users, including those who may be less comfortable with digital tools.
A Platform Built for Growth
The platform was also designed to support future expansion.
This foundation enables:
- New product categories
- Expansion into additional cities
- New service offerings
- Continuous SEO and content optimization
This flexible approach allows Rent a Wheelchair to evolve its services without requiring a complete platform redesign.
Technologies Used
Next.js + WordPress
We combined Next.js and Headless WordPress to create a platform that is fast, modern, and easy to manage.
Benefits include:
- High-performance SEO-friendly pages
- Excellent mobile and desktop experiences
- Autonomous content management
- A scalable and future-proof architecture
WooCommerce + Stripe
WooCommerce and Stripe were integrated to centralize transactional capabilities within a secure and user-friendly environment.
This provides:
- A seamless payment experience
- Simplified commercial operations
- A reliable infrastructure trusted worldwide
Google Maps + OpenStreetMap
Google Maps is used to identify the nearest rental location and manage customer addresses.
Map rendering is powered by OpenStreetMap, providing a responsive and efficient location experience.
Docker
Docker standardizes technical environments, helping ensure reliable deployments, greater platform stability, and simplified maintenance.
Results
The new platform now delivers:
- Smoother navigation
- A significantly improved mobile experience
- Greater visibility for rental locations
- A simplified customer journey
- A strong foundation for future growth
The project has also strengthened Rent a Wheelchair’s digital presence for local searches related to mobility solutions and medical equipment rentals.
Conclusion
With its new digital platform, the Rent a Wheelchair team now benefits from a modern solution aligned with today’s customer expectations.
This project demonstrates that healthcare and mobility services can successfully embrace digital transformation while maintaining a simple, human-centered, and accessible experience.
The platform also creates opportunities for future innovations in online reservations, automation, and customer experience enhancement.