Automating Order and Pickup Management: The Example of MrTapis

Mr. Tapis, a company specializing in carpet, sofa, and blanket cleaning, was experiencing rapid growth. However, its manual management of orders and pickup appointments was leading to several challenges:

• Frequent errors in addresses and scheduling
• Wasted time for field collectors
• Limited real-time visibility into customer requests
• Difficulty handling order surges

A simple, mobile-friendly solution was needed — one that could centralize information and streamline logistical processes.

• Centralize order and pickup management on a single platform
• Provide an intuitive mobile interface for collection staff
• Automate address suggestions for returning customers
• Reduce errors and unnecessary trips, and improve customer satisfaction

Tekru has developed a fully web-based business application, built for mobility and optimized for performance:

• Seamless Order Management
• • Effortlessly track and filter orders by status, date, client, and service type
  • Centralized request history for streamlined operations
• Efficient Pickup Scheduling
  • Interactive calendar, tailored to each collector’s schedule
  • Real-time status updates: pending, rescheduled, or canceled pickups
  • Add internal notes and detailed pickup instructions for smooth coordination
• Smart Address Input
  • Automatic address suggestions for returning clients, saving time and reducing errors
• Mobile App & PWA
  • Fully accessible from any mobile device, ensuring flexibility on the go
  • A sleek, intuitive interface designed specifically for field teams
• Customizable Role & Access Management
  • Secure, user-friendly admin interface for complete control
  • Flexible access rights tailored to each user profile

Frontend: React.js (fully client-side application in PWA mode)
Backend: Node.js, TypeScript, GraphQL, MySQL, based on the proprietary Exiry framework
Architecture: Hosting managed by Tekru, with monitoring, continuous updates, and scalable support

• 50% fewer collection errors within the first few weeks.
• 30% time savings in logistical planning.
• 20% savings on fuel costs.
• 40% increase in customer satisfaction (based on post-service feedback).
• A consolidated customer database with a complete history.

With Tekru’s expertise in process automation and the development of high-performance interfaces, Mr. Tapis has made a significant leap in its digital transformation.

The next steps include:

• Integrating a billing module connected to the CRM.
• Optimizing routes using geolocation and AI.
• A partner version for subcontractors.