+1 514 666 4647
background

Privacy Policy

Last updated: May 10, 2025

At Tekru Technologies, we place great importance on privacy and the protection of personal data. This privacy policy aims to transparently inform you about the data we collect, how we use it, and your rights.

1. Information about the data controller

Tekru Technologies
Tax ID: 1643556Q
Mobile: +216 31 595 108

Head Office: Avenue Ahmed Sikilli, 3027 Sfax – Tunisia
Tunis Office: Apt. A01, Résidence Aya, Rue des Coings, L’Aouina, 2045 Tunis – Tunisia
Montreal Office: 33, rue des Éperviers, Blainville, Quebec, J7C 6A5 – Canada

The Canadian office is a commercial representation and not a locally incorporated legal entity.

2. Hosting provider contact information

OVH SARL, company with a capital of 75,000 TND
MF: 1111538F/A/M/000 – RC: B24122392009
Address: Al Karama Holding Building, 1st floor, rue du Lac d’Annecy – Passage du Lac Malawi, Les Berges du Lac, 1053 Tunis.

Subsidiary of OVH Groupe SAS, RCS Lille 537 407 926, 2 rue Kellermann, 59100 Roubaix – France.

3. Personal data collected

a. Contact forms

When you contact us via a form, we collect:

  • First and last name
  • Email address
  • Company name and your position
  • Subject and message content

This data is used to respond to you and handle your request. It is retained unless you request deletion.

b. Comments

If you leave a comment on our site, we collect:

  • The data entered in the comment form
  • Your IP address and browser user-agent
  • A hashed version of your email address for the Gravatar service (if enabled)

c. Media

If you upload images, avoid including EXIF metadata containing GPS coordinates.

d. Site navigation

We collect anonymized browsing data through trackers for audience measurement, security, and marketing purposes (see cookies section).

4. Cookies and similar technologies

a. Consent

On your first visit, a banner informs you about the use of cookies. You can accept, refuse, or customize tracking via this banner. You can change your preferences at any time by clicking on the "Manage my cookies" link available at the bottom of the page.

b. Cookie categories

  • Essential: ensure the website functions properly (e.g., security, navigation, access to secure areas). Examples: technical internal cookies, user session.
  • Statistics: help measure traffic, understand user behavior, and improve the overall experience. Examples: Google Analytics, Hotjar.
  • Marketing: used to display personalized ads, track conversions, and enhance campaign relevance. Examples: Meta Pixel, LinkedIn Insight Tag, Mautic (behavioral tracking).

5. Analytics and marketing tools used

The following tools are only activated after your consent:

  • Google Analytics: pages visited, session duration, anonymized IP Privacy Policy
  • Hotjar: clicks, navigation, scrolling (anonymous) Privacy Policy
  • Sentry: technical errors, anonymized logs Privacy Policy
  • Meta Pixel: page views, conversions, device data Privacy Policy
  • LinkedIn Insight Tag: pages visited, company-related data (via IP) Privacy Policy
  • Mautic (self-hosted): behavioral tracking for marketing automation Privacy Policy

6. Legal basis for processing

Our data processing is based on:

  • Your explicit consent for non-essential cookies and form submissions
  • Our legitimate interest in site security and continuous service improvement
  • Legal obligations, particularly for fiscal and security compliance

7. Data retention

Personal data is retained as follows:

  • For contact forms: indefinitely unless deletion is requested
  • For comments: indefinitely unless deletion is requested
  • For user accounts (if applicable): as long as the account is active
  • For cookies: according to their defined lifespan (from 1 day to 13 months)

8. Data security

We implement technical and organizational measures to protect your data:

  • Limited and controlled access
  • Secure authentication systems
  • Continuous monitoring of our servers
  • Regular backups

9. International transfers

Some of our third-party tools may transfer your data outside Tunisia, the EU, or Canada, notably to the United States. These transfers are governed by:

  • Standard Contractual Clauses (SCCs) of the European Commission
  • Contractual commitments with subcontractors (DPAs)
  • Hosting of certain services within the EU or Canada when possible

10. Your rights

At any time, you may:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw your consent
  • Object to or request limitation of processing
  • Request data portability

To exercise your rights, contact us at contact@tekru.tech or via the website contact form.

11. Contact

For any questions regarding this policy or your personal data: