Continuous Technology Support
Secure your platforms, structure their evolution, and manage your digital environment over time.
Preventive maintenance, structured support, custom development and technical governance to replace unpredictability with continuity.
From technical unpredictability to a controlled framework
Quebec SMEs increasingly rely on digital platforms that have become business-critical. Yet technical management often remains reactive, fragmented and difficult to anticipate. At Tekru, we designed our support plans to transform this complexity into a stable, measurable and manageable framework.
Unplanned interventions
Technical emergencies that disrupt operations and mobilize teams at the wrong time.
Fixed monthly budget and clear prioritization. Interventions are anticipated, planned and integrated into a contractual framework.
Lack of visibility on technical workload
Requests accumulate without a clear view of the time and effort required.
Defined and tracked hours. You know exactly how much capacity is available each month.
Unclear scope and risky decisions
Interventions carried out without a precise framework, leading to misunderstandings and tension.
Clear contractual scope. Every action is framed, validated and traceable.
No service commitments
Variable response times and uncertain incident management.
Measurable SLAs adapted to criticality. Service levels are defined, monitored and enforceable.
Limited steering and visibility
Technical work progresses without clear reporting or overall visibility.
Regular monitoring and governance. Reporting, meetings and arbitration depending on the selected plan.
Costly and scattered evolutions
Each evolution becomes a mini-project that must be restarted from scratch.
Integrated custom development. Evolutions are included, structured and aligned with your priorities.
Choose the right level of support
A simple view to compare service levels. Contractual details are discussed during the exchange.
For a structured SME
Essential
- ObjectiveStabilize
- Monthly hours allocation80 h
- Support8 a.m. to noon
- SLA – critical incident≤ 6 business hours
- ReportingMonthly
- Governance meetingsMonthly
- Custom developmentLimited
- Maintenance share30 % / 24 h
- Strategic role--
For a growing SME
Growth
- ObjectiveAccelerate
- Monthly hours allocation160 h
- Support8 a.m. to noon
- SLA – critical incident≤ 6 business hours
- ReportingWeekly
- Governance meetingsWeekly
- Custom developmentYes
- Maintenance share20 % / 32 h
- Strategic rolePartial
For a business-critical platform
Strategic
- ObjectiveCo-manage
- Monthly hours allocation200 h
- SupportFull day
- SLA – critical incident≤ 4 business hours
- ReportingStrategic steering
- Governance meetingsWeekly + on demand
- Custom developmentYes
- Maintenance share20 % / 40 h
- Strategic roleExternal CTO
Custom development & intervention framework
A structured approach to evolve your tools without compromising stability, visibility or trust.
How custom development works
Custom development is an integral part of our plans, within a precise and controlled framework.
Custom development is authorized and framed depending on the selected plan.
It is deducted from the monthly hour credit.
A minimum number of hours is always reserved for maintenance to ensure stability.
Any task exceeding a defined threshold is subject to a written estimate and prior approval.
You retain full control over the scope.
We ensure the stability of your platforms.
A clear framework to avoid frustration
Our intervention model is based on simple, shared and enforceable rules:
Defined and measurable SLAs, based on criticality.
Transparent prioritization of requests.
Tracked, logged and carried-over hours according to the plan.
Systematic validation of actions before execution.
Clearly shared responsibilities between your teams and Tekru.
This framework protects your operations and commits our responsibility over time.
Our added value
Customization
100% customized modules
Specific procedures? Every company has its own identity and workflows.
Interoperability
Easy connections to your current systems
Our systems can connect and interconnect all your existing tools.
Migration
Easily transfer your data
Changing technology, domain name, server, or merging multiple sites? We assist with your data migration.
Security
Ensure the security of your applications
At Tekru, we prioritize the protection of your site, application, and users. Our secure-by-design approach ensures your assets stay safe.
Scalability
Docker or VPS on one or more machines
We deploy scalable and replicable architectures on web servers, VPS, Docker, or cloud services: Azure, Amazon, Google Cloud, etc.
Modularity
A system is built in several steps and modules.
We continuously upskill our teams to deliver simple, modular, scalable, and customizable solutions in SaaS, project-based, or hybrid mode.
Let's create something great together
Tell us your idea, we'll take care of turning it into reality.
Fill out the form and immediately receive an email with a link to schedule your first free session. Choose the time that suits you, and we'll take the time to discuss your ideas and prepare the next steps, with no pressure.
Frequently asked questions
Everything you need to know about our support plans and engagement model.
How the plans work:
- Who are Tekru support plans for?
Tekru plans are designed for structured SMEs that already operate production platforms or digital tools and want to secure, evolve or manage their technical environment over time.
- Do the plans require a commitment?
Yes. All plans are based on an annual commitment to ensure continuity, planning and quality of support.
- Can we change plans during the year?
An upgrade to a higher plan is possible during the commitment period via an addendum. Downgrades are reviewed at renewal.
Hours and custom development:
- How are the included hours used?
Hours are used for maintenance, support and, depending on the plan, custom development. A minimum number of hours is always reserved for maintenance to ensure stability.
- Is custom development included?
Yes, depending on the selected plan. Custom development is framed, deducted from the monthly hour credit and subject to prior approval beyond a defined threshold.
- What happens if the monthly hour credit is exceeded?
Any work exceeding the included hours requires an estimate and written approval. Additional hours may be billed or rescheduled depending on the plan.
Support, SLAs and governance:
- What are the service commitments (SLAs)?
SLAs are defined by plan and by level of criticality. They cover response times and apply during the contractual support hours.
- How are requests prioritized?
All requests are centralized through a ticketing system and prioritized based on impact, urgency and the selected plan, with shared visibility.
- What does ongoing follow-up look like?
Depending on the plan, follow-up includes regular reporting, governance meetings and, for advanced levels, continuous strategic support.
Contractual framework and collaboration:
- How do you avoid misunderstandings and frustration?
Through a clear framework: defined scope, written validations, shared responsibilities and enforceable intervention rules.
- Do the plans include hosting or software licenses?
No. Plans cover support, maintenance and development. Hosting and third-party licenses are handled separately.
- How does the engagement start after signing?
A structured onboarding is conducted: review of the existing setup, access configuration, initial prioritization and planning of the first actions.