Customer Experience, Automation & Client Portals
Design smooth and measurable journeys. Client portal, support, automation, and CRM/ERP integrations to increase satisfaction and operational efficiency.
- Generate qualified leads with connected forms and automated funnels
- Deploy a bilingual client portal interconnected with billing and CRM
- Centralize support with tickets, knowledge base, and NPS/CSAT indicators
- Monitor CX performance with dashboards, alerts, and SLAs
Deliver a customer experience that matches your expertise
In Quebec, more than 70% of consumers would switch providers after two bad experiences, and 83% of SME leaders consider customer experience a growth driver.
Today, your clients expect far more than good service: they want a smooth, personalized, and reassuring experience at every step. At Tekru, we support Quebec SMEs in setting up high-performing customer journeys, connected to their business tools (CRM, ERP, invoicing, etc.), measurable through clear indicators, and designed to make life easier for their teams as well as their customers.
Attract effectively
A fast, well-ranked site, interconnected with your tools, capable of capturing the right leads at the right time.
Use case:Implementing smart forms connected to your CRM, integrating an automated sales funnel, and creating content that converts visitors into qualified leads.
Serve intelligently
Give your clients a clear, personalized, and self-service portal with access to their files, documents, tracking, and communications.
Use case:Deploying a bilingual client portal connected to your billing system and internal tools, with automatic notifications and self-service document access.
Retain sustainably
Centralized support, a knowledge base, automated reminders, and indicators such as NPS or response time.
Use case:Implementing a customer support system with request tracking, automated follow-up reminders, and an integrated satisfaction dashboard.
Thanks to our modular approach and interoperable technologies, we help you build a solid, measurable customer relationship tailored to your business processes.
Powerful tools to structure your customer experience
Whether you want to better convert visitors, offer a high-performing client portal, or professionalize your support, our modular solutions adapt to your needs and tools.
Jamy
Your website becomes your best salesperson
Jamy is our ultra-high-performance website generator, built on Next.js and Strapi. It lets you create a fast, secure, well-optimized site fully integrated with your business tools (CRM, ERP, forms, etc.). Designed for conversion, it automates lead acquisition and qualification.
- Web performance (optimized Core Web Vitals)
- CRM, ERP, or marketing automation connection
- Multilingual management and accessibility
- Smart, interconnected forms
- Advanced technical SEO
Use case:An expert firm doubled its monthly appointments thanks to a Jamy site connected to its CRM and marketing campaigns.
KruBoard
A client portal that reflects you
KruBoard is a solid foundation for building a custom client extranet. It allows your clients or members to easily access their projects, invoices, documents, tickets, or training — with a smooth, multilingual, and secure interface.
- Secure access to client history
- Customizable modules: invoicing, projects, documents
- Integration with your accounting or CRM
- Multilingual interface (FR/EN) with i18n
- Automatic notifications (email, platform)
Use case:A construction company allows clients to check their schedules, plans, and progress online, reducing follow-up calls by 60%.
CareKru
Provide support that builds loyalty
CareKru is our integrated customer support tool. It lets you centralize incoming requests (tickets), respond efficiently, and empower your clients with a knowledge base. All connected to your internal tools, with integrated performance indicators.
- Ticket system with priorities and reminders
- Client access + simplified internal access
- Collaborative knowledge base
- NPS / CSAT / response time dashboards
- Automatic notifications and CRM integration
Use case:A B2B supplier reduced its average processing time from 3 days to 8 hours with CareKru.
Are you ready to improve your customer experience?
Evaluate your customer journey in under 2 minutes. Get a diagnosis and tailored advice.
Results appear instantly and are sent to you by email, along with case studies to read.
What you actually gain
A better customer experience also means a more efficient, calmer, and more profitable business.
Fewer manual errors
Thanks to automation of repetitive tasks and centralized information.
Fewer redundant requests
Your clients find their answers faster on their own.
Fewer unnecessary calls
Tracking, documents, and info are always accessible via the portal.
More customer satisfaction
Responsiveness, transparency, and autonomy make all the difference.
More time for your teams
Less manual work, more time for value-added tasks.
More visibility on your data
You make better decisions with clear indicators.
Let's create something great together
Tell us your idea, we'll take care of turning it into reality.
Fill out the form and immediately receive an email with a link to schedule your first free session. Choose the time that suits you, and we'll take the time to discuss your ideas and prepare the next steps, with no pressure.
Frequently asked questions
Here are the answers to the most common questions from our clients in Quebec.
General:
- Is this suitable for a small or medium-sized business?
Yes, our solutions are designed for Quebec SMEs. You can start small and scale as needed.
- Can we start with a single module (e.g., portal or support)?
Absolutely. Our modules are independent and can be deployed progressively.
- Does Tekru work only with Quebec companies?
No. We mainly work in Quebec, but also support businesses in France, Tunisia, and Africa.
- Do you provide guidance or just the tools?
We offer full support: audit, consulting, development, deployment, training, and ongoing assistance.
- What’s the difference between Tekru and a traditional web agency or integrator?
We combine strategic approach, interoperable tools, and business expertise. Our goal: simplify your customer experience and make it measurable.
Features:
- Can I connect your solution to my CRM or accounting software?
Yes, we build connectors tailored to your tools: Zoho, Hubspot, QuickBooks, Acomba, etc.
- Can I integrate my own forms or tracking tools?
Yes. We can integrate your existing tools or replace them with more efficient versions if needed.
- Can the client portal be customized to match my branding?
Yes. The interface is fully customizable, both visually and functionally.
- Can we give access to multiple users (clients or employees)?
Yes. You can manage different profiles, secure access, and permission levels.
- Do your tools support multilingual management (FR/EN)?
Yes, all our products support multilingual management via the i18n standard (French, English, or others).
Security and hosting:
- Where is my data stored?
Depending on your preference: either on Canadian servers (secure cloud) or on your own servers (on-premise).
- Is it compliant with Law 25 (or GDPR outside Quebec)?
Yes. Our solutions comply with Law 25 requirements and can include consent, export, or anonymization functions.
- Can I host the solution myself (on-premise)?
Yes, if you have an IT infrastructure in place. We assist with secure deployment.
- Is client access secure? Encrypted?
Yes. All data is encrypted in transit (HTTPS) and two-factor authentication options are available.
Deployment and budget:
- How long does it take to set up a solution?
It depends on the module chosen: 2–4 weeks for a basic portal, up to 3 months for a complete ecosystem.
- What’s the cost? Is it subscription-based or custom development?
We offer custom projects, with or without a maintenance plan. Price depends on features and integration required.
- Can I cancel at any time?
Yes. Our projects do not require long-term commitment unless you subscribe to a hosting or ongoing support service.
- Do you offer trial or pilot phases?
Yes. We can start with a proof of concept or a test module before rolling out fully.
Support and follow-up:
- Does Tekru maintain the tools?
Yes. You can subscribe to a support plan including updates, monitoring, optimization, and assistance.
- Will I be autonomous after setup? Or do you stay involved?
We train you to use each tool and remain available for technical or strategic support afterward.